A right of withdrawal applies to consumers according to the following provisions. A consumer is any natural person who concludes a legal transaction predominantly for private purposes and does not act within the scope of a commercial or independent professional activity.

Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Kaatusha's Studio | Uhlandstraße 10 | 88512 Mengen | info@kaatusha.de | +49 1520 6378817

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way not necessary to ascertain the nature, characteristics and functioning of the goods.

Exclusion or Expiration Reasons

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. personalized products).

Exclusion or premature expiration of the right of withdrawal according to § 312g Abs. 2 No. 3 BGB

For perfume and cosmetic articles, the right of withdrawal expires as soon as the seal has been removed or damaged after delivery. The same applies if the goods have been visibly opened or already used – regardless of where this occurred. This regulation serves to protect hygiene and product quality.

1. Sealing: If the existing seal is opened or damaged, the right of withdrawal no longer applies.
2. Signs of use: Even without a seal, the right of withdrawal may expire if the product has obviously been used.
3. Hygiene protection: Opened or used articles cannot be sold as new goods for hygienic reasons and are therefore excluded from withdrawal.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:

Kaatusha’s Studio
Uhlandstraße 10
88512 Mengen

E-Mail: info@kaatusha.de

 

Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

 

Ordered on (*)/received on (*)

 

Name of consumer(s)

 

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate.